SAMCOM Warranty Policy

Our radios are warranted against failure due to defects in workmanship or materials for 24 months from the date of purchase from us or an authorized distributor/dealer. The included radio battery and battery charger are warranted against failure due to defects in workmanship or materials for 6 months from the date of purchase from us or an authorized distributor/dealer. If purchased from an authorized dealer the item must be returned with a copy of the original sales receipt or proof of purchase. Warranty does not include other accessories, antennas or knobs.

Warranty does not cover damage caused by abuse, accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation, alteration, moisture, water, lightning, or other incidence of excessive voltage or current. If failure occurs within this period, return the radio to us or local authorized distributor/dealer at your shipping expense with a full explanation, return address and necessary proof of purchase. The device or accessory will be repaired or replaced, at our option, without charge, and returned to you at our shipping expense. Repaired or replaced items are warranted for the remainder of the original warranty period. We shall have no liability or responsibility to customer or any other person or entity with respect to any liability, loss or damage.

Radio Care

● Do not use options or accessories not specified by SAMCOM.
● Ensure that the radio is used within the parameters for which it was designed.
● Please turn the radio OFF before connecting optional accessories.

Turn the radio OFF in the following locations:
● In explosive atmospheres (flammable gas, dust including metallic & grain powders etc).
● Whilst taking on fuel or while parked near a fuel station.
● Near explosives or blasting sites.
● In aircraft, medical institutions or near persons known to be wearing a pacemaker.

● Do not disassemble or modify the radio for any reason.
● Do not transmit while touching the antenna terminal or any exposed metallic parts of the aerial as this my result in burn.
● Please check and observe regulation in your country with regards to use whilst driving.

End of Life Disposal
● When your radio reaches the end of its useful life, please ensure that the unit is disposed of in an environmentally friendly way.

Battery Care

● Switch the radio OFF before charging.
● Charge the battery pack before use.
● Do not recharge the battery pack if it is already fully charged as this will use one its charge cycles and may shorten its life.
● Charge the battery in accordance with the instructions enclosed with your charger.
● Do not charge the radio and/or battery pack if they are wet.

The battery pack includes potentially hazardous components. Please:
● Do not disassemble or reconstruct battery.
● Do not short-circuit the battery.
● Do not incinerate or apply heat to the battery.
● Do not immerse the battery in water or get it wet by other means.
● Do not charge the battery near fires or under direct sunlight.
● Use only the specified charger and observe charging requirements.
● Do not pierce the battery with any object or strike it with an instrument.
● Do not use the battery pack if it is damaged in any way.
● Do not reverse-charge or reverse-connect the battery.
● Do not touch a ruptured or leaking battery.

If liquids from the battery get on your skin or into your eyes, immediately:
● Wash your eyes out with fresh water avoiding rubbing them.
● Seek medical treatment.

● If a battery is not to be used for an extended period of time (e.g. several months) remove the battery pack from the equipment and store in a cool and dry location part charged. Do not fully discharge the battery before storage.
● Each charge cycle reduces the battery's life. Minimize the number of times you charge your battery especially in hotter environments which further shorten a battery's life.
Copyright © 2014-2015 Sam Radios Ltd. All rights reserved.